Rani Sa Kashmiri Muse
Contact
WhatsApp is the fastest way to reach us, and it is a person on the other end — not a bot and not a team.
10am–7pm, every day. This is where orders are confirmed, payment is taken, tracking numbers are sent and exchanges are sorted out. If you have an order number, send it with your first message and it saves a round trip.
Email and Instagram
- info@theaurashine.in — slower, but better for anything with attachments.
- aurashine.jewellery — where most of you already know us. DMs get answered, just not as fast as WhatsApp.
Where we are
Dehradun, India. There is no shop to visit — everything goes out by courier.
Complaints
If something has gone wrong and a WhatsApp message has not sorted it out, email us at info@theaurashine.in with your order number.
We acknowledge a complaint within 48 hours and aim to resolve it within one month. Those are the windows the rules set, and we would rather print them than have you wonder.
Before you message us
- Track your order — order number plus the phone number you used, no login.
- Questions — everything we are asked most, answered.
- Exchange & returns — the 24-hour window and the unboxing video.
- Size & fit — how big a piece actually is.
