Exchange & returns

Exchange only, within 24 hours of delivery. Please film your unboxing — it is what makes a claim possible.

Before you open the parcel

Please film your unboxing. Any exchange or issue has to reach us within 24 hours of delivery. A complete unboxing video, filmed in one take from a sealed parcel, is what we need for anything that arrives damaged, missing or wrong. Without it we cannot raise a claim, and neither can you.

Exchange

AuraShine Jewellery provides exchange only if you reach out to us within 24 hours of delivery. Contact us on WhatsApp.
To proceed with exchange, you will have to send the parcel to our address by yourself. For the address, contact us on the given WhatsApp number. The return shipping charges will be paid by the customer.
You can exchange with same value (excluding shipping charges) or higher value product(s). In case the selected items amount is higher than already paid amount, balance amount will be paid before dispatching.

If something is defective, missing or wrong

In case of defective / missing / wrong product: reach out to us with a COMPLETE UNBOXING VIDEO within 24 hours of delivery. Contact us on WhatsApp. Our team will guide you with the best possible solutions to help you.

If there is nothing wrong with it

In case of no defect / missing / wrong product: return and refund is not available. We know that is stricter than a large store. We pack every parcel by hand and check every piece before it goes out, which is why the unboxing video matters so much.

How to reach us

Everything starts on WhatsApp — +91 98647 16079, 10am–7pm. Send your order number, the unboxing video if there is a problem, and we will take it from there.